TERMS AND CONDITIONS | spinninghat.com

WEBSITE TERMS FOR THE SUPPLY OF GOODS

This page (together with the documents referred to on it) tells you the terms on which we supply any of the products (Products) listed on our website www.spinninghat.com. Please read carefully and understand these terms before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms.

If you refuse to accept these terms, you will not be able to order any Products from our site. If you have difficulty in understanding any of these terms or have any other queries, please contact info@spinninghat.com who will be happy to assist.
You should print a copy of these terms for future reference.

1 INFORMATION WHICH WE ARE REQUIRED TO GIVE YOU
1.1 Spinninghat.com is a site operated by Apollo Business Ltd (we). We are registered in England and Wales under company number 05188241 and with our registered office at Unit 6, Oakwood Industrial Estate, Harlow, Essex, CM20 2BZ, fax number 0844 335 3766, e-mail address info@spinninghat.com, Our VAT number is 849095682.

1.2 A description of the main characteristics of the Products is contained on our site. Such a description will be contained in the Order Confirmation mentioned in paragraph 4.1.

1.3 The price of Products (including delivery and packaging charges) and arrangements for payment are as described in paragraph 8.

1.4 The arrangements for delivery of Products are as shown at www.spinninghat.com/delivery. Other details of delivery are set out in paragraph 6.

1.5 You have a right of cancellation as set out in paragraph 5.

1.6 If Products ordered by you are not available, we reserve the right to supply substitute goods of at least equivalent quality and price. See paragraph 9.3.3 for further details.

1.7 Details of support/after sales services as shown at www.spinninghat.com/contact-us

1.8 The technical means for concluding the contract to buy Products are set out in paragraph 4. If you have made a mistake in inputting information, you can make changes on the summary page before you make a payment. If however, you have realised the mistake after the payment please email us on info@spinninghat.com or call us on 0844 335 2995 so we can amend your order.

1.9 The language of the contract will be English.

2 SALES TO COUNTRIES OUTSIDE UK WHERE WE ARE WILLING TO SELL PRODUCTS
2.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

2.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

3 YOUR STATUS
3.1 By placing an order through our site, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are at least 18 years old; and

3.1.3 you are placing the order as a consumer, i.e. an individual is acting outside his or her business.

3.2 If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the contract between us and to pursue any legal remedies that we may have under the general law.

4 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 Your order for a Product constitutes an offer to buy the Product and all orders are subject to acceptance by us. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted or that a contract has been made. We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and that the Product is ready for or has been dispatched (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.

4.2 The Contract will relate only to those Products whose dispatch (or readiness for despatch) we confirm in the Order Confirmation. We will not be obliged to supply the remaining Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

5 RIGHT OF CANCELLATION
5.1 As you are contracting as a consumer, you have a statutory right to cancel a Contract for any reason at any time within seven working days, beginning on the day after you received the Products or (where it has been agreed that the Products will be delivered in instalments) the last of the Products. If you exercise the right, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in paragraph 9 below). To cancel a Contract under your statutory rights, you must inform us in writing of your intention to cancel by hand delivery, post or fax to the place given in paragraph 1.1 or by e-mail to info@spinninghat.com.

5.2 When exercising the cancellation right, you must return the Products to us immediately. See paragraphs 9.3 and 9.4 as to the manner and cost of returning the Products.

5.3 You are entitled to a reasonable opportunity to inspect the Products. At all times, you must take reasonable care of the Products and must not let them out of your possession. If you are in breach of your obligations to take reasonable care in this paragraph 5.3, we will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.

5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.

5.5 The cancellation right described in this paragraph 5 is in addition to any other right that you might have to reject the Products, for instance because they are faulty or misdescribed.

6 AVAILABILITY AND DELIVERY
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of your order, unless there are exceptional circumstances. If a Product (or substitute product) is unavailable so that we cannot deliver it to you within 30 days of your order, we will contact you and either agree a later delivery date or permit you to cancel the Contract, in which case we will refund all monies paid in accordance with our refunds policy (set out in paragraph 9 below).

7 RISK AND TITLE
7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8 PRICE AND PAYMENT
8.1 The price of any Products will be as quoted on our site at the time of your order, except in cases of obvious error.

8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide www.spinninghat.com/delivery

8.3 Payment for all Products must be by credit or Debit card. We accept payment with the following cards

(a) Diners

(b) MasterCard

(d) Amex

(e) Maestro

(f) JCB

(g) Laser

(h) Solo

(i) Paypal

9 OUR REFUNDS POLICY
9.1 When you return a Product to us (for instance, because you have cancelled the Contract between us or because you claim that the Product is defective), we will examine the returned Product and will notify you of your entitlement to a refund via e-mail within a reasonable period of time.

9.2 We will process any refund due to you within 30 days of the day we received your cancellation. We aim to make refunds using the same method as that used by you to pay for your purchase.

9.3 Refunds will be given on the following basis:

9.3.1 where you have validly returned a Product under your right of cancellation described in paragraph 5, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at your own cost;

9.3.2 where you have validly returned a Product which is a substitute product under your right of cancellation, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product;

9.3.3 where you have validly returned a Product to us because it is defective or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product; and

9.3.4 where you have returned a Product in circumstances other than paragraphs 9.3.1 to 9.3.3 above (which includes rejecting a defective Product more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.

9.4 When returning Products to us, whether under the right of cancellation or for any other reason, you must take reasonable care to see that they are received by us and not damaged in transit.

10 OUR LIABILITY
10.1 [We warrant to you that any Product purchased from us through our site is of satisfactory quality.]

10.2 If we breach the terms of this agreement we will be responsible for any losses which you suffer as long as they were reasonably foreseeable to both you and us at the time of your order and the Order Confirmation.

10.3 Any manufacturer’s warranty or guarantee applicable to the Product shall be in addition to any responsibility that we have to you under these terms.

11 INTELLECTUAL PROPERTY
As between you and us, all intellectual property in the Products which subsists now or at any time in the future shall without limitation vest in and be the absolute property of us.

12 WRITTEN COMMUNICATIONS AND NOTICES
12.1 We will mainly communicate with each other electronically, such as by e-mail. Applicable laws may require that some of the information or communications we send to you should be in writing, for which purpose we both agree that electronic communications will suffice. This paragraph does not affect your statutory rights.

12.2 All notices given by one of us to the other must be given in writing and delivered by hand, post, fax or e-mail. Notices to us should be given in accordance with the details in paragraph 1.1 above. Notices to you may be given to the e-mail address or the invoice address provided when you placed your order.

13 TRANSFER OF RIGHTS AND OBLIGATIONS
13.1 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract, provided that any such action does not affect the quality of the Products or the service which you would have received from us.

14 EVENTS OUTSIDE OUR CONTROL
14.1 Neither of us shall be liable to the other for any delay or non performance of our respective obligations under the Agreement to the extent that performance is interrupted or prevented by any act or omission beyond our reasonable control. This paragraph does not affect your statutory rights and in particular our obligation to perform the Contract within 30 days of order as set out in paragraph 6.

14.2 Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which performance is prevented. [If such delay or failure persists for ninety (90) days or more, the Party not affected may, at its option and if in its opinion it is reasonable for it to do so, terminate the Agreement by giving 14 days written notice of such termination to the other Party.

15 WAIVER
If either of us does not insist upon strict performance of any of the other’s obligations under the Contract or any of these terms, or if either of us does not exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other of us from compliance.

16 LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.